Dr. Pauline Lysak
Psychiatrist, Victoria BC
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Information for Patients

Cancellations, No-Shows, and Punctuality

If you need to cancel or reschedule your appointment, please call as soon as possible. As appointments are in high demand, your time can be given to someone else in urgent need.

If you are going to be late, let us know as soon as you can. If you are late, your appointment may be shortened or need to be rescheduled.

If you miss two appointments without 48 hours notice, or are repeatedly late, you may be asked to return to your referring physician for further care.

Some absences are sudden and unavoidable; we understand. Forgetting, being asked to pick up a shift at work, or poor planning do not count. If you become ill prior to an in-office appointment, check about attending via telehealth.

Telehealth appointments can be done from virtually anywhere. That doesn't mean they should be. Ensure you can speak freely and aren't concerned about people observing you. If you can't devote your full attention to your appointment, you're wasting your time and ours.

We try to run on time, but falling behind sometimes is unavoidable. Plan accordingly so you don't need to run out right at the scheduled end time (e.g. parking, another appointment). Yes, we have the same double standard as any other in-demand specialist physician.

Fees for Services

BC's Medical Services Plan (MSP) pays for most of Dr. Lysak's services, as it does with other physicians. MSP does not cover everything. Like most clinics, we will charge you for completing forms, etc. If fees will cause financial problems, please discuss this with us in advance.

Fees for forms and letters vary with their length and complexity. We'll let you know the fee before we complete the form. Fees must be paid prior to release of forms. A rush fee (50% surcharge) applies if required in < 15 working days.

We accept payments by cash/debit (in-person), Visa/Mastercard (in-person, by phone, or online), or Interac transfer to office@lysak.org.

Family Doctors

Specialist physicians, including psychiatrists, work in conjunction with family physicians. Given the high demand, they do not provide all-inclusive, standalone, or indefinite care.

While under Dr. Lysak's care, it is your responsibility to remain connected with a family physician. They will be sent updates on your care (kept as part of your medical record, which is important for future treatment) and asked to deal with incidental physical health problems that arise during your treatment. They can provide coverage during times when Dr. Lysak is away from the office for holidays, courses, or if she is hit by a bus other reasons, and provide followup care when you no longer require the services of a specialist.

If you don't have a regular family physician, pick a single walk-in clinic to regularly attend. It becomes your medical home. That clinic is required to maintain your medical record and provide ongoing medical care. When you see other doctors (including at other walk-in clinics or online services like Telus Babylon), ensure they send a summary of your treatment to your medical home.

Please see Walk-in Clinic: What to Expect from the College of Physicians and Surgeons of BC.

You must keep us informed when you change family physicians or walk-in clinics.

Office Hours and Messages
Monday—Thursday, 10am—5pm (subject to change)

If you leave us a message (voice, text, email) we try to respond within two working days.

If we'll be away for more than a couple of days (e.g. holidays) we'll post a note on our home page and change our phone greeting.

Crisis Services

We do not offer a crisis service, or provide coverage after hours or on weekends. When we're unavailable, and it's not an emergency, contact your family doctor, a walk-in clinic, or HealthLink BC (811).

Crisis resources (911, PES, crisis line, etc.) are noted below.

Other Resources

Free and Affordable Counselling [Victoria Disability Resource Centre]

PharmaCare for BC Residents [BC Government]

innoviCares and RxHelp [savings on brand-name medications]

Patient Resources [College of Physicians and Surgeons of BC]

MediMap and Skip the Waiting Room [walk-in clinics]

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